Terms and Conditions
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terms and conditions
- Booking should be made wherever possible in advance of two hours to Airline Limousine.
- Bookings are to be made by either phoning the reservation department or using the online booking tool at www.airlinelimo.com or the Airline Limousine app.
- Email or fax requests to book a vehicle will not be considered a valid booking and Airline Limousine is not responsible for any inconvenience caused to the passenger in the event that the vehicle is a no-show.
- Fees for trips to and from Toronto Pearson Airport are charged according to the GTAA tariff sheet.
- Fees for trips originating and terminating at points other than Toronto Pearson Airport will be charged according to the fare calculator located at www.airlinelimo.com/home.
- Fees include HST.
- Gratuities are extra and are at sole discretion of the passenger.
- All vehicles are non-smoking vehicles. Neither the passenger nor the chauffeur is permitted to smoke in the vehicle.
- Consuming alcoholic beverages in an Airline Limousine is strictly prohibited.
- Passengers are required to inform Airline Limousine if they wish to be transported strictly by sedan.
- Passengers are required to inform Airline Limousine if they have allergies to such things as cigarette smoke or air fresheners.
- Requests for a non-smoking chauffeur are permitted and will be accommodated free of charge.
- Due to logistical issues, Airline Limousine will not accommodate any requests for a specific chauffeur.
- Van and SUV requests will be charged an extra $15.00.
- Multiple address pick-ups or drop-offs will be charged a minimum of $15.00 per stop.
- If passenger requests the use of the 407 ETR Highway, the toll will be charged according the 407 ETR Fare calculator.
- Waiting time will be charged according to the following schedule:
- 1st 10 minutes free
- $1.00 per minute for the next 5 minutes
- $0.50 per minute thereafter
- Passenger is required to inform the reservation agent at the time of booking that a pet will be travelling in the vehicle.
- To prevent any fare disputes, customers are solely responsible to provide accurate information at the time of booking. This includes the number of passengers and the amount and size of luggage.
- Information that is not disclosed may be justification for additional charges.
- For a pick-up at a location other than an airport, the vehicle is required to be at the location a minimum of five (5) minutes prior to the pick-up time. Should the vehicle not be at the location five minutes prior and if Airline Limousine has not given proper notice of this occurring, a free ride will be issued.
- The 5-minute policy does not apply to pick-ups in the downtown core where the customer requests a pick-up from a no stopping or standing zone.
- Airline Limousine advises customers to plan accordingly and set aside enough time to reach their destination on-time. Should the customer require assistance in this matter, Airline Limousine booking-agents may advise on an appropriate pick-up time. Ultimately it is the sole responsibility of the customer if not enough time was allotted for the trip.
- Customers may choose to pay by cash, debit, credit card (Visa, MasterCard, Amex) or Airline Limousine account form and are to pay the chauffeur directly.
- Airline Limousine may refuse and or deny any booking to any inaccurate or incomplete location.
- Airline Limousine reserves the right to suspend any booking without any reason whatsoever.
- All sales are considered final and payment is due upon the completion of the service except in the instance where a prepayment has been made by credit card or corporate account agreement.
Monitor Flight Status
Flights sometimes land early or late. As a GTAA-approved limo service, we track your flight and adjust pickup time accordingly to ensure a smooth journey.