Cancellation Policy
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cancellation policy
- Web reservations may only be cancelled by Web login and also calling the reservation department at 416-675-3638 or 1-800-263-5466.
- App orders may be cancelled through the App.
- Requests to cancel a pick-up made to the general office phone number and contact email will not be acknowledged and it is the responsibility of the passenger to ensure he contacts the reservation department.
- For pick-ups within the GTA:
- Orders cancelled prior to 2 hours of the pick-up time will not be charged.
- Orders cancelled prior to 1 hour of the pick-up time will be charged at 50% of the fare.
- Orders cancelled within 1 hour of the pick-up time will be charged at 100% of the fare.
- For pick-ups outside the GTA:
- Orders cancelled prior to 3 hours of the pick-up time will not be charged.
- Orders cancelled prior to 2 hours of the pick-up time will be charged at 50% of the fare.
- Orders cancelled within 2 hours of the pick-up time will be charged at 100% of the fare.
- No-show will be considered as a completed order, not a cancellation and will be charged at the full rate.
Monitor Flight Status
Flights sometimes land early or late. As a GTAA-approved limo service, we track your flight and adjust pickup time accordingly to ensure a smooth journey.